In the first six days of the Greek government launching its new artificial intelligence (AI) powered bot, called mAigov, the AI assistant entertained 110,000 queries on issues ranging from the procedures citizens must follow to obtain a Greek identification card, to advice on how to overcome exhaustion, according to the Ministry of Digital Governance of Greece.
The mAIgov bot is an important part of gov.gr and is hoped to fuel the Greek government’s declared strategy to digitize as many processes of the public administration as possible. The government has said it expects that a digitized Greece will reduce bureaucratic backlog and to make “doing business” in the country easier.
Over 89% of the people who queried the bot in the first six days asked questions about public services and procedures, while the rest “trolled” mAigov with other questions such as, “Is the earth flat?” or “How can I find a spouse?”.
Breaking down the more substantive questions, they were on the following: IDs (29.61%), road tax (15.3%), pensions (11.99%), heating fuel subsidy (10.29%), declarations (10.43%), passport procedures (9.05%), family status certification (7.09%) and issuance of authorizations (6.24%).
Of the above 97,000 questions, 74% were answered on the first try while 26% were required to ask an additional and more specific question.
Only 2,417 users proceeded to rate the AI bot but of the ones who did so, 1,876 gave a positive review while 541 offered negative feedback on the bot.
