The National Bank of Greece (NBG) is set to reduce transaction fees for a selection of commonly used transactions effective September 20.
This move aligns with the bank’s customer-centric philosophy, indicating its commitment to promptly adapt to the needs of its clients, including salaried employees, pensioners, and professionals. The reduction in fees is seen as another step by the bank to better serve its customers.
More specifically, as of September 20, adjustments will be made to the following transaction fees for the clients of the Greek credit institution:
• A 50% reduction in fees for bill payments made through ATMs and APS using a card.
• Elimination of the 2 euro fee for unloading prepaid cards.
• Reduction of the instant payment fee via internet and mobile banking for amounts up to 500 euros from 2.50 to 1.50 euros.
• Reduction in the fee for issuing a checkbook from 2 to 1 euro.
• Elimination of currency conversion fees for transactions made by prepaid cardholders using the Next app.
The National Bank of Greece is recognized for maintaining reasonable charges for electronic transactions through IRIS and POS systems.
It has also implemented a cap on fees for specific categories of professionals and small businesses, prioritizing the integration of branch and digital services.
Additionally, the bank’s branches continue to provide customer service at their counters throughout business hours, without restrictions, ensuring accessibility and support for daily needs.
These initiatives highlight the National Bank’s commitment to continually enhancing customer experience across both its physical and digital platforms.
